Terms of service

Last updated: 3 November 2026

These terms of service (“Terms”) are an agreement between you and Skuka Solutions Private Limited (“SpotX”, “we”, “us”), a company registered in Mohali, Punjab, India. They cover spotx.in, the SpotX platform, the SpotX player apps and the SpotX Player (together, the “Services”).

1. Agreement to these terms

By creating an account, starting a trial, signing an order form or quote, or using the Services, you agree to these Terms. If you use SpotX for an organisation, you confirm that you have authority to bind it, and “you” means that organisation. If an order form signed by both of us conflicts with these Terms, the order form wins for that order. You must be at least 18 to use the Services. The Services are for business use.

2. Accounts

Give us accurate details and keep them up to date. You’re responsible for the people you invite, the roles you give them, keeping passwords secure, and everything done through your account. Tell us at business@spotx.in straight away if you suspect unauthorised access.

3. Free trial

The free trial lasts 30 days, covers 1 screen and needs no card. Trials are for evaluation, one per organisation. We may change or end trials at any time. When a trial ends, the trial screen stops playing content unless you choose a paid plan, and we may delete trial content 30 days later.

4. Plans, fees and payment

• Plans are priced per screen, per month or per year, as shown on our pricing page or in your order form or quote. Each screen showing SpotX content needs its own licence.
• Prices are in Indian rupees unless stated otherwise and exclude GST and other taxes, which we add to invoices. Give us your GSTIN if you want to claim input tax credit.
• Fees are payable in advance for each billing period, by the payment methods shown at checkout or on your invoice. Invoices are due within 15 days unless your order form says otherwise.
• Screens you add during a billing period are charged for the rest of that period. Partner and volume pricing applies only as agreed in writing.
• If payment is overdue, we may suspend the Services after giving you at least 7 days’ notice.
• Fees already paid are non-refundable, except where these Terms or the law say otherwise.
• We may change prices from your next renewal, with at least 30 days’ notice.

5. Renewal and cancellation

Subscriptions renew automatically for the same period unless you cancel before the renewal date, in the dashboard or by emailing business@spotx.in. Cancellation takes effect at the end of the current billing period, and the Services stay available until then. You can reduce the number of screens from your next billing period.

6. SpotX Player and devices

• The SpotX Player is sold separately, as a one-time purchase (₹4,999 + GST unless quoted otherwise). Ownership passes to you on full payment; risk passes on delivery.
• It comes with a 1-year warranty against manufacturing defects from the date of delivery. If it fails under normal use, we’ll repair or replace it. The warranty doesn’t cover damage from misuse, power surges, liquids, opening the device or unauthorised software.
• You can also run SpotX on compatible Android, Samsung Tizen and LG webOS devices and browsers. You’re responsible for those devices, their internet connection (at least 5 Mbps per screen) and their power.

7. Licence to use SpotX

While your subscription is active and you comply with these Terms, we give you a non-exclusive, non-transferable right to use the Services for your internal business purposes and to display content on the number of screens you’ve paid for. Our player apps are licensed, not sold, and may update automatically.

8. Your content

You keep ownership of everything you upload or create in SpotX (“Your Content”). You give us a limited licence to host, copy, process, transmit and display Your Content only to provide the Services to you. You’re responsible for Your Content: you must have all the rights, licences and permissions needed to display it, including music, images, trademarks and people’s likenesses, and it must comply with the law, including advertising and consumer protection laws and any local rules about outdoor displays.

9. Acceptable use

You must not use the Services to:

• display content that is unlawful, obscene, defamatory, hateful, misleading, or that infringes anyone’s intellectual property or privacy;
• display content on more screens than you’ve paid for, or share one licence across several screens;
• copy, modify, reverse-engineer or resell the Services, except as the law expressly allows;
• access another customer’s account or data, probe or break our security, or upload malware;
• overload or disrupt the Services, or use automated tools to scrape them; or
• break any law, including the Information Technology Act, 2000 and its rules.

We may remove content that breaks this section, or that we’re required by law or a lawful order to remove.

10. AI features

AI features (on the Enterprise plan) help you create content, plan schedules, summarise performance and measure audiences. Some may use third-party AI model providers acting for us. AI output may be inaccurate or similar to output given to others; you are responsible for reviewing it and for what you choose to display. Don’t use AI features to create content that breaks section 9. If you use audience detection, you must put up clear notices at your locations and obtain any permissions the law requires; SpotX provides only aggregated, anonymous insights.

11. Third-party services

SpotX connects with third-party services, such as Canva, data feeds and your own systems through our APIs and webhooks. Your use of those services is governed by their own terms. We aren’t responsible for third-party services, and we may change or stop an integration if the third party changes or ends it.

12. Feedback

If you send us ideas or suggestions, we may use them to improve SpotX without any obligation to you.

13. Our intellectual property

The Services, including our software, designs, templates, documentation and the SpotX name and logo, belong to Skuka Solutions Private Limited and are protected by Indian and international law. These Terms don’t give you any ownership of them. Templates we provide may be used only within SpotX.

14. Copyright complaints

If you believe content shown through SpotX infringes your copyright or other rights, email business@spotx.in with your contact details, the work concerned, where the content appears and a statement that you own the rights. We will act on valid notices in line with the Copyright Act, 1957 and the Information Technology Act, 2000, which may include removing the content and telling the customer who uploaded it.

15. Privacy and data

Our privacy policy explains how we handle personal data. SpotX platform data is stored in India. You can export Your Content at any time while your account is active.

16. Availability and changes

We work to keep SpotX available around the clock, and screens keep playing scheduled content when they go offline. We don’t promise uninterrupted service: maintenance, updates, internet outages and events outside our control can affect it. We may improve or change features; if we remove a feature that is central to your plan, we’ll tell you in advance.

17. Suspension and termination

You can stop using the Services as described in section 5. We may suspend or end your access, with notice where practical, if you seriously or repeatedly break these Terms, fail to pay, or if the law requires it. After termination, you can ask us to export Your Content within 90 days, after which we may delete it. Sections that by their nature should continue (such as fees owed, intellectual property, disclaimers, liability and disputes) survive termination.

18. Disclaimer

Except as expressly stated in these Terms, the Services are provided “as is” and “as available”, and we exclude all other warranties, including fitness for a particular purpose, to the extent the law allows. Audience and performance analytics are estimates and shouldn’t be the only basis for important decisions.

19. Limitation of liability

To the extent the law allows, neither of us is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business or data. Our total liability for all claims relating to the Services is limited to the fees you paid us for the Services in the 12 months before the event that gave rise to the claim. These limits don’t apply to your payment obligations, your breach of section 9, or liability that cannot be limited by law.

20. Indemnity

You will defend and compensate SpotX against third-party claims, losses and reasonable costs arising from Your Content, your use of the Services in breach of these Terms, or your breach of the law.

21. Governing law and disputes

These Terms are governed by the laws of India. We’ll first try to resolve any dispute through good-faith discussion for 30 days. If that fails, the dispute will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. The seat and venue of arbitration will be SAS Nagar (Mohali), Punjab, and the language English. Subject to this, the courts at SAS Nagar (Mohali), Punjab have exclusive jurisdiction, including for urgent interim relief.

22. Electronic communications

You agree to receive notices, invoices and agreements electronically, by email or in the dashboard. Electronic records and acceptances are valid under the Information Technology Act, 2000, and clicking to accept or signing an order form electronically binds you as if signed on paper.

23. General

• Changes to these Terms. We may update these Terms. We’ll change the date at the top and give account holders at least 30 days’ notice of significant changes. Continuing to use the Services after that means you accept them.
• Force majeure. Neither of us is liable for delays caused by events outside reasonable control, such as natural disasters, epidemics, war, government action, or failures of power, internet or hosting providers.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it as part of a merger, acquisition or sale of our business.
• Partners. Reseller, integrator and partner arrangements are governed by a separate partner agreement.
• Entire agreement. These Terms, your order forms and our privacy policy are the whole agreement between us about the Services. If a provision is unenforceable, the rest still applies. Not enforcing a right isn’t a waiver of it.

24. Contact

Questions about these Terms, or notices under them, go to:

Skuka Solutions Private Limited
3BHK, 6th Floor, Zone 1, Presidential Tower, Site No. 252, Chandigarh Sector 67, Rupnagar, SAS Nagar, Mohali, Punjab – 160062, India
Email: business@spotx.in · Phone: +91 99887 77549